The earlier telecommunications industry dominated communications around the world, but with the advent of VoIP technology, the tables were turned upside down. Now most businesses are replacing traditional phone services with VoIP technology via softphones and mobile dialers. Organizations have abandoned the PBX systems and VoIP solutions have taken the forefront. Declining phone services are due to VoIP’s ability to offer lower cost benefits, efficiencies, increased productivity, ubiquity, and more. VoIP technology includes many more features compared to traditional communication systems. Within the melange selection, one will only choose the option that is cheap and best, that does more with less investment, and that is what VoIP technology is all about. Telcos have been hit hard by VoIP technology as it has worked wonders in ending telecom monopolies.
The concept used in VoIP is the use of IP data packets, which ensure efficiency and low-cost features, while the concept in telephone systems was simply the conversion of voice signals into electrical signals and electrical signals back into voice signals. The seamless integration of various applications into VoIP and the ability of the VoIP system to make calls using any computer that has VoIP tools has made it more convenient and challenging for businesses. As legacy phone systems are limited to limited features, VoIP technology is emerging with tremendous novel fusions like cloud with VoIP, machine learning with VoIP, etc.
Telcos incurred high costs due to hubs, configuration, installation, and maintenance issues. Only voicemail and private call forwarding settings were provided. VoIP is proving to be way beyond that. It involves less costs, less burden, high quality results and efficient means of communication. After the installation, long-distance calls are easily handled via VoIP almost free of charge. A well-developed internet infrastructure is the basic requirement. VoIP enables many applications such as mobile app integration, instant messaging, video calling and conferencing, etc. VoIP provides easy routing on the 2nd, 4th and 8th rings that are deprived of telecom systems. A feature called “Barge” allows silent listening to the conversation between customer support and customer. Another feature, called “whispering,” allows the supervisor to interrupt the customer and only speak to him, while the customer is unaware of the communication going on between them. These functions are very helpful in day-to-day business operations.
The telcos have to survive the replacement of IP PBX systems and that is why telcos are emerging as VoIP companies. They now buy hosted VoIP service providers and support VoIP in one way or another. Certainly, the PSTN system will hit a dead end in the future. As a result of the fresh start with VoIP technology, many small start-ups are transforming into larger companies and increasing their sales like never before. The demanding deployment of VoIP technology has not only hit the business organizations hardest, it has also hit the telecommunications industry hardest.