Tag Archives: customer

Why customer service outsourcing is preferred by many companies

Many large companies that sell products and services outsource customer service abroad, mainly to India, the Philippines or China, to reduce costs. As overhead costs continue to rise, they are increasingly blamed to shareholders for falling profits. To stay afloat and keep shareholders happy, outsourcing services at a fraction of …

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The history of CRM – Beyond the customer database

Customer relationship management (CRM) is one of those great concepts who took over the business world in the 1990s with the promise of changing themselves forever the way businesses large and small interact with their customer bases. In which In the short term, however, it proved to be an unwieldy …

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