Tag Archives: CRM

Hosted CRM Software – Online IT Department

Business Process Outsourcing (BPO) or hiring a third party to take care of some business processes is not uncommon. In fact, it is being practiced more and more often. This third-party method helps the company save a lot of resources. This is exactly what hosted CRM software does. Using a …

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The history of CRM – Beyond the customer database

Customer relationship management (CRM) is one of those great concepts who took over the business world in the 1990s with the promise of changing themselves forever the way businesses large and small interact with their customer bases. In which In the short term, however, it proved to be an unwieldy …

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CRM software for small businesses

The emergence of CRM software for small businesses over the past six years has transformed the front and back office functions of customer relationship management for the small and medium-sized sector. Small business CRM software is going through a rapid series of innovations and product evolutions, increasing in affordability and …

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Manage your customers with web-based small business CRM software

How to manage your customers with web-based small business CRM software In our modern world of fast competition and lifestyle, it has been very difficult to manage every customer. There are so many notes and details for each that it is seemingly impossible to remember them all. With your current …

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Case Study: Failed CRM Implementation

If you’re looking to implement a customer relationship management (CRM) solution in your business, this article will highlight a few key areas you might want to cover to avoid costly mistakes made by other businesses. A few years ago, a CRM system was integrated into a healthcare organization. It wanted …

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Problems in the CRM

Just like anything else, CRM systems have some shortcomings that they need to overcome. The technology is still new and has a lot of room for improvement. Below are the main disadvantages that prevent CRM systems from becoming a perfect solution for every business: customer dissatisfaction Although several companies have …

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