Helpdesk Software/Applications

Choosing a suitable helpdesk software is extremely important for any business that really wants to provide the best customer support possible. If you have implemented the right solution, this will not only lead to a reduction in response and resolution times, but also an increase in customer satisfaction and customer loyalty. Choose a suitable helpdesk for your business to maximize your profits and lower your IT costs.

Here I have listed some good helpdesk software (not in any order).

Manage Engine Service Desk Plus:

ManageEngine ServiceDesk Plus is a web-based, easy-to-use asset management helpdesk software with features that include contract management, software license management, network inventory management, purchasing, Active Directory and LDAP integrations, and knowledge management capabilities. ServiceDesk Plus is highly customizable, easy-to-deploy helpdesk software with ITIL best practices. It also offers hosted SaaS software with Asset Management Suite, ManageEngine ServiceDesk Plus On-Demand.

Zendesk :

Zendesk is the web-based helpdesk software with support ticket system and a self-service customer support platform. By combining the Priority, Type (Question, Incident, Problem, Task) and Status (New, Open, Pending, Resolved) and Age fields, ZenDesk creates a score that ranks the ticket.

Sysaid :

SysAid is a suite of web-based IT software tools. It automates your processes for helpdesk, hardware configurations, asset monitoring, software licenses, tasks, projects and much more. By automatically scanning and testing your network, SysAid gives you the necessary details about each machine and allows you to remotely control each machine.

H2Desk :

H2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the Helpdesk optimizes your online communication with your customers – your company saves time and money. Create, manage and oversee unlimited employees, departments and tickets.

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Web Helpdesk :

Web Help Desk is web-based helpdesk software that provides IT helpdesk technicians with email-to-ticket conversion, email notifications for trouble tickets, time tracking, a self-service knowledge base, LDAP and Active Directory integration and much more offers .

auxiliary star :

Helpstar is the helpdesk with asset management software specializing in tracking PC configurations and assets, managing helpdesk work orders and running reports and queries.

spice plants :

Spiceworks is the helpdesk software that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team. Receive tickets via web or email, assign tickets to your entire IT team, create tickets while browsing network assets, and track tickets by user, asset, due date, and more.

Helpdesk Pilot :

HelpDesk Pilot is a web-based, php and mysql driven support/trouble ticket solution. Turn customer emails into tickets and each email id as a department. Add support members (employees) to a department. Each ticket (issue) is grouped by response and each activity is tracked.

Numara Track IT :

Numara Track-It is a comprehensive IT helpdesk software and asset management solution that allows you to cost-effectively implement industry best practices, including ITIL. It helps you manage all aspects of helpdesk and asset management functions.

I may have missed some other good helpdesk software. Please forgive me for this and feel free to use the comments to report on the missing. Many Thanks….