Most of us are already familiar with the convenience and benefits of Voice over Internet Protocol or VoIP technology. Businesses have been able to lower their exorbitant international calling charges by utilizing the facilities offered by VoIP international calling services. However, apart from bringing down your phone bills, international VoIP call service providers also offer a host of other amazing features that can act as effective business tools. When you switch to VoIP, make sure you choose the right VoIP features as they will not only improve your business but also help create a more professional image for your company.
VoIP International Calling Services: VoIP features to look for
Here are some of the top VoIP features offered by international VoIP call service providers.
* Auto Attendant: This feature is an extension of voice mail and is often a fundamental feature of high-end VoIP phones. With the auto attendant, you can play recorded messages or music while customers are on hold. It uses a “voicemail tree” that supports directories by extension, employee, or department. Auto attendant software can also take calls and then route them based on the caller’s needs.
* Find Me, Follow Me: This feature allows an organization’s employees to roam freely (both inside and outside the organization) while still taking calls as if they were sitting in their office. Employees working from home, executives on the road or in hotels, technicians on the job site can stay connected and receive all their calls no matter where they are. You can even program the system so that when a specific employee gets a call, their desk phone will ring first, then their cell phone will ring, then their home phone will ring until the system connects the employee to the call. The employee can even define a number for the location where they will be, so the system can route all their calls to that number. This gives employees a lot of flexibility while reducing the likelihood of customers speaking to voicemail instead of the agent they want to speak to.
* Conferencing: Any good VoIP service provider will offer VoIP systems that support audio (maybe even video) conferencing. High-fidelity broadband VoIP phones have conferencing facilities that allow multiple people to join a VoIP-enabled call from different locations. You can also extend the functionality of the conference by integrating other applications that allow members to exchange files, share presentations, sync calendars, or even view each other’s desktops.