5 Critical Capabilities of Cradle to Grave Telecom/Wireless Expense Management

Why settle for less cost/time savings when you and your telco team can exceed business expectations with lifecycle management of your organization’s wireless environment? Optimizing your company’s entire telco/mobile inventory isn’t just a dream, it has to be a requirement. Did you know that for most organizations, the telecom budget is often one of the top three items in a company’s budget? Telecom/Wireless Expense Management (TEM/WEM) can very well be crucial to the competitive advantage and financial success of your company. The wireless discipline is also known as Mobility Device Management (MDM).

Unfortunately, many organizations assume that they are either managing their wireless assets acceptably or are getting enough of their internal efforts to make additional initiatives unnecessary. This way of thinking, in most cases, is not only counterproductive to your company’s best tax bottom line, it is also seriously flawed when it comes to staying competitive in the current difficult business environment. Your competing business units have probably understood that mandatory full lifecycle Telecom/Wireless Expense Management (TEM/WEM) is critical to their cost reduction strategies. If not, they will soon. Your team would be well advised to prioritize this TEM/WEM approach as well.

If your team’s telco/wireless efforts are anything other than managing them from cradle to grave, the telco/wireless spend and time commitments of your company’s employees are likely to be more than your business usage and required services require . Check out these 5 critical features of TEM/WEM solutions from cradle to grave.

5 Critical functions of the TEM/WEM Services lifecycle

1. Invoice/financial management

From invoice receipt to payment, an automated solution is key to effective lifecycle management of your telecom environment services. Once the electronic/paper invoice is received, the data needs to be fed into an automated software solution to establish the TEM/WEM process. At the heart of this approach is a centralized database from which your team can manage all aspects of the financial, accounting, and bill payment process. Such solutions must provide the right processing tools; Exception reporting capability, validation of operator contracts and company rules, as well as cost/allocation assignments, and a robust reporting tool with telephony capability to use. This application forms the basis for a true TEM/WEM approach from the cradle to the grave.

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2. order management

Centralizing and automating your equipment procurement process is critical to corporate governance and establishing an accurate asset management process. This practice allows only company selected devices for the employee/end user to choose from and only company hierarchy/cost center/device type approved services/devices into inventory. The following related procurement services include:

  • Procurement/eProcurement All telecommunications services should be ordered centrally and billed from the app right from the start.
  • Wireless – All vendor devices are selected from a company-approved online catalog covering all accepted corporate vendors, device and accessory types.

The look and feel of the wireless online catalog should be customer/company specific to provide the end user with a level of convenience that accelerates and enhances their selection.

Other features of the top-notch wireless ordering portal include:

  • Choice of all company-approved carrier/equipment/accessory types available and current.
  • Company policies should be demanded and accepted by the end user.
  • Company approval process is automatically requested and certified before placing an order.
  • All approved devices and accessories will be shipped to the selected address.
  • Procured equipment/accessories are received by the correct end user within any SLAs promised by the carriers.
  • the whole process is duly noted.
  • ideally, all of the above transactions should be hierarchy/cost center driven; ie catalog device/accessory types depend on where the subscriber/end user is in the hierarchy.

Deployment (wireless) – Automated and/or wireless live support ensures:

  • Proper device voice and data provisioning/setup
  • timely device training for end users
  • Accurate entry of transaction, device/accessory, end-user data, and cost center/hierarchy information into wireless asset inventory.
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All of these disciplines save the end-user/enterprise telecom team (WEM solution provider) both time and corporate capital due to the proven automated process efficiencies.

3. Inventory/Asset Management – Combined with the eProcurement solution mentioned above, wireless support/helpdesk is no less important in maintaining an uncorrupted asset inventory. Maintaining the ongoing reliability of data on who has what device and which cost center/project(s) should be responsible for it completes the loop for wireless inventory management.

Helpdesk (wireless) – Online or live wireless support provides the continuous accuracy businesses demand. Inventory management requires controlling the distribution of your wireless device population while allowing your end users/telecom team to get back to their core tasks. Help Desk helps resolve these time-consuming issues/distractions, saving your organization significant time and money.

From centralized/automated device selection/approval, procurement order entry/processing, provisioning, all moves, adds, changes (MACs), reporting and data analysis, Helpdesk/Wireless Support seamlessly maintains the integrity of the device/end-user/accounting data and helps ensure their ensure correctness.

When originally recorded data needs to be changed or has been altered, your wireless support team provides the critical link to manage or bill for device/accessory/accounting information that is so critical to wireless inventory management.

4. Supplier/Contract Management – The centralized database in terms of contract management is the key to keep up to date with the rates, plans, terms and prices of the carriers. Quick insight into such data helps your telco team access your current status and compare it to the latest competitor offerings. For all providers, such information should include:

  • Your dealer info
  • supplier contracts
  • Carrier contract information including terms/plans/pooling
  • Contract Validation Data and Processes
  • Carrier (Specific/Broad) Usage
  • Output carrier (specific/comprehensive).
  • Reporting functions available for review (by right, role and responsibility) to all required company employees
  • Company policy for wireless devices/accessories and validation processes
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5. Cost Management/Optimization – Finally, all the previous disciplines are designed to optimize your telecom/mobile spending and contribute to a radical reduction in spending. Comprehensive consumption/spend reports, the ability to create exceptions and analytical expertise help you achieve the highest level of spend management success, resulting in optimal savings. Your spend management strategies should include:

  • Cost avoidance/optimization – ensures businesses only pay for necessary services, equipment, accessories and feature options needed to optimally operate the business’ telecom goals.
  • Audit Services – Invoice validation, contract compliance, trend analysis
  • Report Management – Contract/Business Rules Compliance/Corp. Policies, pooling, dispute management, trending, zero-use features/devices, feature option additions required, features not required, and additional ad hoc reporting capabilities are required.

Businesses utilizing these 5 critical capabilities of Cradle to Grave Telecom/Wireless Expense Management Services will dramatically increase time and cost efficiencies while dramatically reducing the organization’s telecom/wireless spend.

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